Terms and Conditions of Sale


The information contained on this web site is for general informational purposes only.

All information supplied has NO WARRANTY whatsoever.

We do not warrant that the information contained on the website is accurate, complete, current, virus-free, or error-free.

We are not liable with respect to any claims arising from the use of the information on the website however arising, , including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

 Always seek the advice of your Pharmacist, General Practitioner, other medical practitioner or qualified health provider when starting any new medical treatment, continuing with medical treatment or with any questions you may have regarding yours or any other party's medical condition. NOTHING CONTAINED IN THE SERVICE IS INTENDED TO BE OR SHOULD BE TAKEN FOR MEDICAL DIAGNOSIS OR TREATMENT.

We reserve the right to have our pharmacists exercise their professional judgment and prevent supply of any medicine.

By using this website, you indicate you have agreed to the full terms and conditions.





Shopping and Ordering

Thank you for purchasing a product from us! We’re sure you won’t be disappointed. We care about the health and wellbeing of our patients.

We strive to provide a secure and private shopping experience for all products purchased from our pharmacy; we do not sell, rent or give away user information (including phone numbers and e-mail addresses) or store your credit card information.


How to Order

To order, visit the product page for the product you want to order, and click on the “Add to Cart” button. Once you are ready to purchase, click on Checkout.


Payment Options



Getting Order Status

You will receive an e-mail once your order has shipped.


Shipping and Delivery

Shipping is $12 for anywhere in Australia, and free for click and collect.

Our delivery timeframe of 1 - 4 working days from the date that the order has been picked up by the courier, not from the time the order was placed. Once the order has left our premises we have no control over the delivery time.

If for any reason we do not have a product in-stock you will be contacted as soon as possible to advise you of any delay in delivering the product.


Product Enquiries

If you feel you need assistance with your purchase, you can call us on 02 9267 0233 or email us at


 Returns and Exchanges

In the unlikely event that a refund is requested, ALL refund claims MUST be made within 10 days of receiving your order. The return product must be unopened, in original condition and the product is eligible for return. NO refund Claims made AFTER the 10 day period will be accepted. Please check your orders CAREFULLY upon receipt.

You will need to contact us by phone or by email. You cannot return products that state they are non-returnable on the website unless it has been damaged during the delivery or the wrong product has been delivered.

If you have changed your mind about a product, you MAY be eligible for an exchange or store credit. However return of your product to us is at your own cost.

If you would like to exchange your item please get in contact with us and we will confirm if the alternative item is available. If you have ordered the wrong product, contact us as soon as possible and we will see what we can do.

Some products will state that they cannot be returned, please be aware of these items.


Damaged, Lost or Defective products

If you suspect your product has been damaged during delivery please do not throw away the parcel or cover in which the product came. Do not sign for the parcel from the courier company. Please contact us by phone or email and we will organise the return of the product for inspection and will endeavour to send you a replacement as soon as possible.

You must return to our Pharmacy within 10 days, any products that are damaged, or notify us of any lost or incomplete deliveries so that we can inspect the products or lay claim against the carrier. Failure to do so will result in the claim being declined.

Our Pharmacy reserves the right to decide in its sole discretion whether it will accept the return of any products for credit, repair or replacement. Our Pharmacy will not accept return of any product that has been tampered with, where the damage has resulted from misuse or incorrect storage by the Customer or where the product is expressly sold on a no-returns basis. Where returned product is not accepted they will be returned to Customer at the Customer’s cost. Receipt by our Pharmacy of returned product does not constitute acceptance for any purposes.

Consumer laws

Where legally obligated, we will meet our obligations under all relevant consumer protection laws and any product which is faulty, damaged, or expired can be returned at any time for a full refund, including the cost of shipping.

Where a product is eligible for a refund, we will endeavour to refund you within 7 business days.